Engineer installation

Activation:

The engineer first needs to turn on the cable that runs from the street cabinet to your property. During this time your phone won鈥檛 work for around 10 minutes, but the engineer will let you know in advance.

Connecting your hub:

The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband.

They will fit a new faceplate on your primary socket, which is where the broadband cable comes into your house. When positioning your hub, the engineer may need to install new cabling. They will discuss this with you before starting any work.